- Are reservations required?
Walk-ins are welcome, although we do recommend placing a reservation to secure a table and avoid disappointment. Those who have allergies or specific dietary requirements should call in advance so that we can fully accommodate your needs.
- Are there menu options for those with allergies or other concerns?
When you place your reservation, please let us know about any dietary restrictions or concerns you have. We are happy to substitute ingredients or make other suggestions.
Food Allergy & Dietary Needs Guide for Guests
At The Ritz-Carlton Nikko, we take food allergies and dietary requirements seriously and we strive to accommodate our guest’s needs for a safe and enjoyable dining experience.- Please highlight any food allergies or dietary requirements to our associates in advance.
- We will endeavor to meet your needs however this may not be possible should you have multiple dietary requirements or if we receive your request on the day you visit us.
- Additionally, the information regarding our menu items and/or the ingredients that we use at The Ritz-Carlton, Nikko are provided by our producers and vendors.
- Whilst every care is taken with your meal, we cannot guarantee a 100% allergen-free environment at our hotel as the kitchens, washing facilities, crockery and cutlery are used for both the regular menu dishes and the special dietary dishes.
Please kindly make a decision using your standards. Thank you.
- What’s the dress code?
The dress code is smart casual. (Overnight guests should note that the yukata and loungewear provided in your room may not be worn to the Lakehouse.)
- Is there a parking fee?
Three hours of complimentary parking are provided to those with a sales receipt of 20,000 yen or more. After three hours, the general parking fee of 1,000 yen per hour applies.
- Are pets allowed?
Assistance dogs including guide dogs, mobility support dogs, and hearing dogs are permitted. All other pets are not allowed in the hotel.
- Is there a shuttle bus?
There is no shuttle bus. From the JR Nikko and Tobu Nikko Stations, kindly hire a taxi or ride the Tobu Bus and deboard at ‘The Ritz-Carlton, Nikko’ stop. - Is the restaurant accessible by wheelchair? What about strollers?
We do have barrier-free seating. Please let us know your preference for this when you place your reservation. - Can the Lakehouse be booked for a private party?
Yes. Please contact us at your convenience to discuss your plans. - Are photographs allowed?
When taking photographs for personal use, please be considerate of other diners. Refrain from using a flash, and frame your photos so as not to include guests who are not in your party. Tripods or other intrusive gear may not be used in the restaurant. For commercial shoots, please contact our public relations department. - What are the hours for the Grab & Go counter?
The counter is open from 11:00 a.m. to 5 p.m., but may close sooner should the available items sell out. - Is it possible to reserve Grab & Go items?
Yes! The Lakehouse accepts Grab & Go orders until 9 p.m. on the previous day. - Is it possible to eat Grab & Go items inside the restaurant?
Grab & Go items may be enjoyed on the terrace or, weather permitting, at our lakeside picnic area. - Are children allowed in the restaurants? From what age?
children under the age of 12 are only allowed to enter the restaurant at an earlier time (5:00pm or 5:30pm).We also ask that you order the same course meal as the adults, or choose from the Ritz Kids menu, which is available throughout the hotel.Please note that there is no time limit for children 13 years and older to enter the restaurant, but they will only be served the same course meals as adults.All guests of any age, including infants and children, are most welcome in our restaurants for lunch period. Should a child's loud or unruly behavior be a disturbance to other guests, however, please note that a member of our staff may step in to ask you to be mindful of others' comfort. If necessary, we may recommend an alternative arrangement for your own dining pleasure.